What is a digital membership?
Starting in January 2023 Dyck Arboretum of the Plains now offers a digital membership card in partnership with Cuseum. This card will be delivered via email from membership@cuseum.com and can be downloaded to a smartphone, saved to your Wallet app or Files, and/or printed out and placed in your physical wallet.
How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
I’d prefer not to use this digital membership card, what should I do?
When you receive the email from membership@cuseum.com with your digital card, there is an option to print the card. Also, you may indicate on the online or paper membership form that you would like a physical card sent to you. This physical card may take up to 5 weeks to be mailed to you.
I don’t have a mobile phone, what can I do?
When you receive the email from membership@cuseum.com with your digital card, there is an option to print the card. Also, you may indicate on the online or paper membership form that you would like a physical card sent to you. This physical card may take up to 5 weeks to be mailed to you.
I have a question about my membership benefits.
Please direct questions about membership or benefits to Janelle at the Arboretum office or by emailing arboretum@hesston.edu.
My name is spelled wrong/membership level is incorrect.
Please email arboretum@hesston.edu and send us your corrections. The information will be updated on your card and be reflected on your digital card instantly.
My family member is on this membership account also, how can she/he receive the card?
Android
Navigate to the back of the card (tap on the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.
iOS
Navigate to the back of the card (tap on the “…” button on the front), then tap on the share icon at the top right to send the card to your secondary member.
If you are an iOS user, you will find the share icon at the top right on the back of the card.
I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.